Welcome to ViPro Marketing. By accessing our website, purchasing our services, or signing a contract with us, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully.
1. Definitions
- “Agency” refers to ViPro Marketing.
- “Client” refers to the person, company, or entity purchasing services from the Agency.
- “Services” refers to digital marketing services including, but not limited to, website design, Google Ads, social media management, and SEO.
2. Service scope & Ad budgets
- Service Fees: The fees paid to ViPro Marketing are strictly for the management, creation, and optimization of your marketing campaigns and digital assets.
- Ad Spend is Separate: Unless explicitly stated otherwise, advertising budgets (Ad Spend) are NOT included in our service fees.
- Clients are responsible for paying media costs directly to third-party platforms (e.g., Google, Facebook, TikTok, Yelp) via their own credit cards.
- ViPro Marketing is not responsible for funding your advertising accounts or for any payment failures related to these platforms.
3. Payment & Refunds
- Billing: Services are billed on a monthly recurring basis or as a one-time project fee, depending on the agreement.
- Payment Due: Invoices are due upon receipt unless otherwise agreed in writing. Work may be paused if payment is not received within 5 days of the due date.
- No Refunds: Due to the nature of digital services and the labor involved, all sales are final. We do not offer refunds for services already rendered, regardless of the campaign results.
4. Third-party platforms
- Platform Policies: We manage campaigns on third-party platforms (Google, Facebook, Instagram, Yelp, etc.). We have no control over these platforms’ policies.
- Account Suspensions: ViPro Marketing is not liable if your ad account, page, or profile is suspended, restricted, or banned by a third-party platform due to their policy updates or automated flagging systems. However, we will make every reasonable effort to help you appeal and recover the account.
- Performance Fluctuations: Algorithms change frequently. We cannot guarantee that a specific ranking or ad performance will remain constant indefinitely.
5. Client responsibilities
To ensure the success of the project, the Client agrees to:
- Provide necessary access (passwords, admin rights) to social media accounts, domain registrars, and other relevant platforms in a timely manner.
- Provide high-quality images, videos, and text content as requested.
- Ensure that they have the legal right to use all text and images provided to the Agency (Copyright compliance).
6. Intellectual property
- Client Ownership: Upon full payment, the Client owns the final creative output (e.g., the final website design, the video files, the graphics) created specifically for them.
- Agency Ownership: ViPro Marketing retains ownership of the underlying code, strategies, proprietary methods, and templates used to create the work. You may not resell or license our proprietary tools to others.
7. Performance & Guarantees
- No Guarantees: While we employ industry best practices to achieve the best possible results, specific outcomes (e.g., a specific number of bookings, exact revenue increase, or #1 Google ranking) cannot be guaranteed. Marketing results vary based on location, seasonality, competition, and budget.
8. Cancellation policy
- Month-to-Month Services: Clients may cancel recurring services (like Social Media Management or Ads Management) with a 30-day written notice via email.
- Website Projects: Cancellation of a website project after work has commenced will result in the forfeiture of the deposit/setup fee to cover labor costs.
9. Limitation of liability
In no event shall ViPro Marketing be liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, data, or use, incurred by the Client or any third party, whether in an action in contract or tort, arising from the use of our services.
10. Governing law
These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles.
Contact Us
If you have any questions about these Terms, please contact us at:
- Email: contact@vipromarketing.com